Terms and Conditions

Intuit Designs Website Terms of Use

Intuit Designs provides these pages as a service, "as is". The Intuit Designs is designed to allow users the opportunity to gain an understanding of what services we offer. It is our intention that our visitors use the tools provided responsibly and do not infringe on the rights of others.

Intuit Designs uses its best efforts to maintain this site, but is not responsible for the results of any defects that may be found to exist in the site, or any lost profits or other consequential damages that may result from such defects. You should not assume that the Intuit Designs website is error-free or that it will be suitable for the particular purpose that you have in mind when using the site.

By visiting and using the information at this web site you agree to the following:
 
Information on this website is not scientific

  • May not be accurate, current or complete
  • Is subject to change without notice
  • Should never be relied on as the basis for doing or failing to do something

Intuit Designs makes no representations or warranties, express or implied, with respect to the information, or any part thereof, including any warrantees of title, no infringement of copyright or patent rights of others, merchantability, or fitness or suitability for any purpose.

You accept all risks and responsibility for losses, damages, costs and other consequences resulting directly or indirectly from using this site and any information or material available from it. To the maximum permitted by law, Intuit Designs excludes all liability to any person arising directly or indirectly from using this site and any information or material available from it.

Data Loss

Intuit Designs cannot be held accountable for any data loss whatsoever during client server upgrades / hardware replacement and / or any other maintenance related issues. Although we do have backup systems in place for most servers, the accuracy or recovery of the data cannot be guaranteed. We urge you to keep at least weekly if not daily backups of your important data at your premises.

General

  • All prices quoted Include VAT
  • All hosting (whether server, website or otherwise) is to be paid on or before the 7th of every month for the month in advance.
  • All hosting payments are to be taken off your account by mandatory Debit Order on the 1st of every month, unless paid six months or a year in advance.
  • If no payment for hosting is made in advance, Intuit Designs reserves the right to immediately cut and/or suspend all services that such payment relates to- Please refer to Debit Orders above.
  • All other payments are 7 days and should no payment be received after such 7days of date of invoice, Intuit Designs has the right to suspend all services until such payment has been made and reflect within their bank account.
  • Intuit Designs does not accept any form of Cheques.
  • All work done outside of contracts is considered accepted and billed monthly via our timesheet system at a rate of R250.00 VAT INCL or part thereof.
  • All invoices are sent via email only.
  • No invoices are posted under any circumstances.
  • Should you require a statement, please email billing[@]intuitdesigns[.]co[.]za This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your company name (and make sure you are the duly authorised representative) and the starting date of the statement and we will email you back your statement as requested.

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Development

  • Prior to any development commencing a non refundable deposit 0f 60% is required. (This amount needs to reflect in our bank account first).
  • The source code for all development belongs to Intuit Designs until all outstanding payments for all development related work is settled.
  • PLEASE NOTE:The final site / program / development will not be set as live, until the last 40% for all development has been settled.
  • Intuit Designs takes no responsibility for any calculated results of the development or any content thereupon.
  • All formulas need to be supplied prior to any development in detail.
  • All text for the websites / programs needs to be emailed electronically in DOC, PDF or TXT format.
  • Please create a FREE DropBox account and place all your images in a folder that we can access (no images to be sent via email our server will block them).
  • PLEASE NOTE: All images, text, logos and content for the website is the clients responsibility and must be sent through to our designers timeously.
  • Projects are normally completed within two weeks, therefore ALL content for the website should be sent to us within this time frame, failure to do so may incur further charges as well as a late launch.
  • All images need to be at least 75dpi and saved as GIF, JPG, TIFF or TARGA formats.

Website Hosting

The Client understands, agrees and acknowledges that Intuit Designs is not responsible for maintaining a full time Internet presence for the Client. The Client shall contact the Web Host to inquire about the availability of the web site.

The Client understands, agrees and acknowledges that Intuit Designs is not responsible for the sudden decrease in speed when accessing the web pages. The Client shall contact the Web Host (if not hosted with us) to inquire as to why a site has become slow to access.

  • Only Intuit Designs staff will have access to the servers. (if hosted by us)
  • Only Intuit Designs staff and Web Host Provider has full administrative access to shared hosting servers.
  • Should Intuit Designs find that you are abusing the bandwidth, they may temporarily suspend your services, until such time as the abuse has ceased or will not affect other hosting clients.
  • Should Intuit Designs find that you are using your server for SPAM purposes, they may temporarily suspend or terminate your services, until such time as a written apology follows with a guarantee that this will not occur again.
  • The backup of all hosting servers is the responsibility of the client. Intuit Designs will manage the connections to and from the server as well as the Firewall, but it is the client’s responsibility to let Intuit Designs know what ports need to be opened and closed and the direction and protocols for such ports.

Website Maintenance and Editing

Once your website has been completed and placed on a LIVE server, you will receive 15 (fifteen) days FREE maintenance/editing and content updates. You will also receive 1 (one) hour FREE training on the Administration of your site. Further Maintenance agreements and Training can purchased separately (a quote will be sent to the client first).

The client understands, agrees and acknowledges that Intuit Designs or any member of its staff, CAN NOT be held liable for errors, malfunctions and sub standard content when the site is updated, maintained or edited by the client or one of its employees.

In the event of a website crash/failure/malfunction, you may send us an email explaining the problem and if possible the steps that led up to the problem. Inuit Designs will then attempt to asses the fault and issue you a possible course of action (you will be quoted before any attempt is made to rectify your site)

Annual Domain Renewals

All domains will be renewed on their anniversary of purchase after payment has been received by the client for the domain. It will be ASSUMED that the client wishes to renew their domain unless they inform us in writing at least 1 calendar month prior to renewal. The onus is on the client to inform us that they do not wish to renew their domain. All renewals and registrations will be debited from the client by means of the above debit order system or alternatively a payment may be made using direct EFT into Intuit Designs account.

PLEASE NOTE: Failure to pay your domain renewal on time will result in suspension and finally deletion of your domain. All services connected to the domain i.e. email, hosting etc will no longer be available. There will be a a charge of R250 for the reinstatement of the services and a R180 charge for the re-registering of the Domain Name.
 
We take no responsibility for the safety of your hosting server in the event of any acts of God or otherwise. We take no responsibility for the security of your data on your hosting server. We will not host any site that contain pornographic material (in any form), search engines (that encompass more than 2 sites indexed) warez (of any form, colour or shape).

Support

We correspond almost completely via email. So please contact us via email for assistance and we will get back to you as quickly as possible. We do have an emergency telephone number for critical situations, but this will only be given out to clients who require this facility. General response time will be within 24 hours on weekdays and by the end of the following day after a weekend or public holiday. We have also included a Help Desk feature on our website, here you can raise a Ticket as well as track the status of that ticket on-line.
Our Hours of business are Monday to Friday from 8am to 5pm.

FTP access

Once Intuit Designs has finished developing a site or software backend clients will, on request, be given FTP access should there be a need for clients to make their own changes. From the time that clients are given FTP details Intuit Designs however no longer accepts any responsibility for the functioning of the site or software backend.

Email

Intuit Designs allows each client a fair usage of 15Mb of Hard Disk Space for their mail accounts.
When a client abuses this facility they will be notified by an automated system once a week. If this is ignored the loss of any emails in your inbox is the client’s responsibility and Intuit Designs will not be held responsible in any way for the deletion of some or all emails.
Intuit Designs take no responsibility once the mail has left the server for Virus's, SPAM, Phishing or other SCAM's, even though we use both an Anti Virus and Anti Spam system to attempt to catch all such viruses and SPAM.

Domain Transfers

Intuit Designs will not accept any transfers of any domains, release any hosted equipment, or perform any such tasks in the interests of the client, until such payment has been received and may at their discretion immediately suspend or terminate the site / email / connectivity, should they believe they will not recover the outstanding amounts.
All accounts as well as hosting (websites, email, connectivity, hosting, etc) requires a minimum of one calendar months notice for cancellation.
Intuit Designs reserves the right to sell any hosted equipment that is not paid for in full, or if other services are not paid for in full to recover any amounts outstanding to us.

Debit Orders

ALL clients must be prepared to sign a debit order for monthly payments. Your account will be debited every month for the month in advance. Should you NOT be prepared to do this you will be required to setup a stop order to make payment into our account.

We will not host your site if payment is not received by the 7th of each month (accounts not paid on time will be suspended without warning- a R80 un-suspension fee will be charged in addition to the monthly payment).

By signing the debit order form you agree to all the terms and conditions as laid out in this document. (Debit orders that are rejected by the bank for whatever reason will incur an extra R40 charge in addition to the monthly payment).

Month-By-Month Hosting Agreements

For all non-signed contracts that Intuit Designs has with clients, should the client terminate their email hosting, website hosting,  or any month-by-month agreement at any time, a one Calendar Month`s notice period is mandatory. The full amount due up to and including the one calendar month`s notice period becomes immediately due.
Intuit Designs will not accept any transfers of any domains, release any hosted equipment, or perform any such tasks in the interests of the client, until such payment has been received and may at their discretion immediately suspend or terminate the site / email / co-location / connectivity, should they believe they will not recover the outstanding amounts.
All cancellations need to be "in writing" and faxed to (086) 608 0020 along with the reason / termination date and a signature to be considered effective.
Intuit Designs reserves the right to sell any hosted equipment that is not paid for in full, or if other services are not paid for in full to recover any amounts outstanding to us.

Call Out Charges

  • For web hosting clients that are hosted at our hosting facility, the following charges apply as the facility is NOT located at our office premises.
  • Callout during office hours to problem solve any issues or for training and education - R250.00
  • Callout after hours to problem solve any issues - Double Normal hourly rate applies.
  • Callout after hours for any reason - Double Normal hourly rate applies.
  • Client will be notified if a hosting server goes down by phone (during office hours), email or sms, but no action will be taken unless by instruction from the client.

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Revised and Updated Jan 2016

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